Support - Support Services

GladiatorIT are aware companies are changing support services, particularly to new countries. We now have dedicated support services available to offer you a UK based service. Got a problem that needs fixing......Call us and speak to an expert from your initial call. We will manage it from "problem to fix" and front the calls to the manufacturer!.

We can customise your requirement to tailor towards a "flexi-care" contract.

Benefits are:

• First call, the customer talks to a backup expert. No passing on, no delays
• Good level of hardware available to test and resolve customer problem
• Any calls to HP, Gladiator front the calls and deal on the customer's behalf
• Monthly reporting via email
• Email support
• On-line chat service for quicker response (additional add on - available Feb/Mar 07)
• Flexible contract. Use for consultancy, support, remote assistance, oncall, training, project assistance etc...
• Optional 24hr onsite personnel based on critical backup problems
• Help available for DR testing

Customise to your needs. Not a problem!

Call or email GladiatorIT now....